Delivery Policy

Delivery and Shipping Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

1. Overview

This Delivery and Shipping Policy explains how orders placed through this PrestaShop store are processed, shipped, and delivered.

By placing an order, you acknowledge and agree to the terms of this policy.

2. Order Processing

Orders are generally processed after payment has been successfully authorized.

Orders are normally processed within 1–3 business days, unless a different processing time is displayed on the product page or during checkout.

Orders placed on weekends or holidays may not begin processing until the next business day.

Customized, personalized, pre-order, backordered, or otherwise specially identified products may require additional processing time.

3. Shipping Methods

Available shipping methods and estimated delivery times are displayed during checkout when applicable.

Shipping options may include standard, expedited, or other delivery services depending on the customer's location and the products ordered.

Shipping availability may vary based on destination, product type, inventory, and carrier restrictions.

4. Delivery Estimates

Delivery dates and times provided during checkout are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may be affected by:

  • Carrier delays.

  • Weather.

  • Holidays.

  • High shipping volumes.

  • Incorrect or incomplete addresses.

  • Customs processing.

  • Transportation disruptions.

  • Events outside our reasonable control.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before completing an order.

We are not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information supplied by the customer.

If you notice an address error after placing an order, contact us as soon as possible. We will attempt to correct the address when practical, but changes cannot be guaranteed after an order has been processed or shipped.

6. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout unless otherwise stated.

Shipping costs may vary according to:

  • Destination.

  • Package size and weight.

  • Shipping method.

  • Number of items.

  • Delivery service selected.

Any applicable free-shipping promotions are subject to their stated terms and conditions.

7. Tracking

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information is supplied by the applicable carrier, and delivery status information may not update immediately after shipment.

8. Delayed Deliveries

If an order has not arrived within the expected delivery period, customers should first review the tracking information provided by the carrier.

Customers may contact us if an order appears to be significantly delayed or the tracking information indicates a delivery problem.

We will make reasonable efforts to assist with carrier inquiries and delivery issues.

9. Lost or Missing Packages

If a carrier reports that a package was delivered but the customer cannot locate it, the customer should first check:

  • The delivery location.

  • Mailboxes or package areas.

  • With household members or building management.

  • With neighbors where appropriate.

  • The carrier's tracking information.

We may assist with an investigation where appropriate.

Claims involving lost, stolen, or missing packages may be subject to carrier procedures and limitations.

10. Damaged Packages

Customers should inspect deliveries when received.

If an item arrives visibly damaged, customers should retain the packaging and contact us promptly with photographs of the package and damaged merchandise.

We may request additional information to assist with a carrier claim or determine the appropriate resolution.

11. Incorrect or Incomplete Orders

If you receive an incorrect item, missing item, or incomplete order, contact us as soon as reasonably possible.

We may request photographs, order information, or other documentation.

Depending on the circumstances, we may provide a replacement, missing item, refund, or other appropriate resolution.

12. International Deliveries

International orders may be subject to customs procedures, import duties, taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated, such charges are the customer's responsibility.

International delivery times may be longer because of customs processing and other factors outside our control.

We cannot guarantee that every product can be shipped to every country.

13. Delivery Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier requirements, applicable laws, product characteristics, or other limitations.

If an order cannot be delivered to the specified destination, we may contact the customer to arrange an alternative solution or refund the affected order.

14. Refused or Undeliverable Packages

If a package is refused by the recipient or returned to us because of an incorrect address, failed delivery attempts, or other circumstances attributable to the customer, additional shipping costs may apply.

Refunds for returned packages will be handled according to the applicable Return and Refund Policy and applicable law.

15. Delivery to Third Parties

If a customer requests delivery to an address belonging to another person or entity, the customer is responsible for providing accurate delivery information.

Once the carrier confirms delivery to the supplied address, the order may be considered delivered, subject to applicable law and the circumstances of the shipment.

16. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, government actions, widespread technical failures, or other extraordinary events.

We will make reasonable efforts to resume normal fulfillment and delivery as circumstances permit.

17. Changes to This Policy

We may update this Delivery and Shipping Policy from time to time.

The current version published on the website will apply to orders placed after the effective date of the updated policy, subject to applicable law.

18. Contact

For questions concerning shipping, tracking, delivery delays, damaged packages, or other delivery issues, please contact us using the customer-service contact information provided on the website.